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Which way do you insert the rubber piece?

Congrats. Can you please tell me what are the actual differences between the 1000 & 2000? I want to get the 2000, but for some reason Lowes only carries the 1000, and I have a 250 GC with them that I need to use. Really appreciate any insight! TIA! ☮

@THE-X-Force there's not much difference except the pressure is not as strong as the 1000 which is fine. The remote is also smaller. The only new thing is there is a purple night light on the 2000. I can't think of anything else I just wish the remote had a light to see in the dark when you press the buttons.

@@monc81 Oh man .. thank you so much!! I can't believe how lucky I am to get such a quick response lol .. I really appreciate the help!

@@THE-X-Force anytime.

​@@THE-X-Force One important difference is the water pressure being dropped down a notch since that pressure is a huge reason for many to choose BB. The other big change is the BB1000 water tower/tank sitting behind you holding warm water that must be heated each time it empties has been replaced by a heater powerful enough to provide an endless flow of warmth. This is especially important to multi-use families (have you ever worried that the person before you in the shower might use up all of the hot water before your turn?). I don't know if the tank is much smaller though because the BB2000 has that heater in it as well as a enough warm water to start you off. However, as Shakespeare would say if he had an electronic bidet, therein lies the rub! Because as I understand it that BB1000 extra force comes from the extra pressure of the downward gravitational force of the stored water pushing against the water at the exit (the BB2000 water also starts out a little stronger for this reason). So you will have to choose which is most important to you. Unfortunately BB was not so greedy for new customers so that they did not bother to improve the dryer fan to compete with toto.

concur. way too brief with little descriptive and optic detail.

I'm also with you all. Even the paper instructions didn't explain it. For anyone looking to figure out how to deal with the top mounting bolt (the rubber contraption), you just need to unscrew the bolt until it releases along with the washer as they are shipped all together as one piece, then push the rubber mount thingy (technical term) through the hole in the toilet, then pass the bolt and washer through the metal bracket holder and tighten. Basically in the instructions they don't tell you that you have to disassemble things first. As a result I thought maybe I had to shove it through the hole and it would self tighten but yeah, that was not correct. 😂

My rubber thingy is all one piece though.

Sorry for your troubles. Give us a call at 847-458-2334, or send us an email at support@biobidet.com and our support team will help you out!

Hi Kevin! So sorry for your troubles. Please give us a call at 847-458-2334, or send us an email at support@biobidet.com and we'll help get that issue resolved for you.

Oh no, sorry for your troubles! Give us a call at 847-458-2334, or send us an email at support@biobidet.com and we'll help you get that working right for you!

Great question! You can order our products on Biobidet.com